The Veteran’s Business Training Center provides online job training and placement to disabled and combat-wounded veterans by using the Internet and web-based technology. In setting up the training center, the PHSF was challenged with finding a new career for these veterans that would allow them to make a good living while working from home. After researching a number of different fields, the Foundation discovered that, in order to ensure they had the best agents, many call centers were hiring at-home agents. Based on this finding, the PHSF decided to develop an intensive call center agent training program, focused on graduating highly-skilled, at-home agents.
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